More power to AirSewa

, AAI Updates

Giving a technological boost to the existing AirSewa app, the MoCA introduces the upgraded and the futuristic AirSewa 2.0

Adopting the spirit of continuous improvement, the Ministry of Civil Aviation (MoCA) has come up with an upgraded version of AirSewa. Providing a safe and comfortable air travel experience to passengers is important for Civil Aviation and addressing passengers’ grievances through the use of new-age technology is just the perfect way to go about it.

In order to address issues concerning safety and comfort, AirSewa’s web portal and mobile app were launched by Shri. Suresh Prabhu, Union Minister of Civil Aviation and Commerce & Industry, in the presence of Shri. Jayant Sinha, Union Minister of State for Civil Aviation on November 19, 2019. However, with time, an upgradation was due and MoCA stepped-up its pace. The Ministry undertook initiatives to enhance the functionalities and features of the AirSewa platform for a delightful digital experience.

AirSewa 2.0

The upgraded and improved version of AirSewa portal and mobile app was launched on November 19th 2018. The 2.0 version offers a convenient and hassle-free air travel experience. The mobile app is available for both Android and iOS platforms.

Further upgrades of AirSewa are also in the pipeline, which would include DigiYatra registration, airport maps, BHIM payment integration and grievance escalation and transfer.

New Functionalities

  1. The upgraded AirSewa 2.0 platform
  2. has introduced new functionalities:
  3. User registration through social media
  4. An enhanced user interface
  5. Grievance registration via social media
  6. A mechanism for interactive and workflow based grievance management
  7. Users can now check the live status of all inbound and outbound flights.
  8. Chatbot for faster resolution of queries

The need of the hour

Flight delays, problems with refunds, long queues, inadequate facilities at airports and complaints of lost baggage are some of the difficulties that air travellers face on a constant basis. This required an urgent redressal and AirSewa is the perfect answer to it. AirSewa 2.0 responds to such problems in a systematic manner with a much faster pace.

The inaugural version of AirSewa saw around 30,000 app downloads and the web portal has seen around 75,000 hits too since the launch. 92 per cent of grievances registered on the platforms were resolved within the stipulated time limits.

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