, AAI Updates

“Aiming to meet the demands of the passengers at Indian airports, AAI is constantly working towards providing them with world-class facilities”

Passengers across the world are demanding a higher level of service while travelling and likewise the regulators are investing more in providing quality airport service. Airports today are more than mere points of departure and arrival and are acting as a multifunctional travel centre. Airports have become crucial gears of social and economic progress in cities, regions and countries all across the world.

The Airports Authority of India’s (AAI) constant drive on enhanced passenger convenience and superlative services has been yielding results year after year. Four AAI airports viz. Ahmedabad, Bhubaneswar, Chandigarh and Indore won nine ACI-ASQ Awards for the year 2018 in different categories. Shri I. N. Murthy, Member (Operations), AAI along with his team consisting of Shri G. Chandramouli, RED (Western Region); Shri S.P. Yadav, RED (Eastern Region); Shri Manoj Gangal, Airport Director, SVPI Ahmedabad Airport; Shri S.C. Hota, Airport Director, BPI Airport, Bhubaneswar; Shri Suneel Dutt, Airport Director, Chandigarh International Airport and Ms Aryama Sanyal, DABH, Indore Airport received the ACI-ASQ Awards at ACI’s Global Summit & Awards held recently in Bali, Indonesia.


Shri Manoj Kumar Gangal, APD,Ahmedabad.

Shri Suneel Dutt, Airport Director, Chandigarh International Airport.






The Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with governments and international organisations and help develop standards, policies. These policies recommend practices for airports, and provide information and training opportunities to raise standards around the world.





Smt. Aryama Sanyal, APD, Indore Airport.

  Shri S.C.Hota, Airport Director, Bhubaneswar.






ACI’s Airport Service Quality (ASQ) in this fast-changing landscape, is the key to understanding how to increase passenger satisfaction and improve business performance. World-renowned and globally established ASQ programme provides the research tools and management information to understand passengers’ views and what they want from an airport’s products and services. The ASQ Awards recognise and reward the best airports in the world according to ACI’s ASQ Departure Survey.




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